Return/Exchange Policy

At this time, we cannot accepts returns on international orders.

If you are not satisfied within 30 days of your purchase, we will gladly exchange or provide a refund for any unopened or defective purchase - less shipping cost. Due to health and safety concerns, at this time, we only accept returns on all unopened or defective products. To initiate a return or exchange, please email us at info@madelynashleycosmetics.com. Please note that a $5.00 return processing fee will be deducted from the return amount. Please allow 10-14 business days to process your refund or exchange.

Madelyn Ashley Cosmetics will process your order immediately after we receive your purchase. Due to immediate processing, we are unable to cancel or modify any orders.

Shipping Policy

Madelyn Ashley Cosmetics offers free standard shipping on all US orders $40+ after any applied discounts and before applicable taxes, and shipping fees. For all US orders under $40, we offer a flat rate of $6.00 per order. Free shipping does not apply to Alaska and Hawaii. Orders shipping to Alaska or Hawaii will ship Priority Mail through USPS for a flat rate of $20 per order.

Once your order has shipped, you will receive an email with tracking information.

Covid-19 Notice - Due to current events, some orders could be delayed due to shipping issues. We are always committed to deliver your beauty items as quickly as possible. Thank you for your order and patience, stay safe!

Terms of Service

Welcome to madelynashleycosmetics.com (the "Website").

Madelyn Ashley Cosmetics owns, operates, and provides the content and services for the Website, madelynashleycosmetics.com (“Website”) to you subject to the notices, terms, and conditions set forth in these terms (the "Terms of Service"). In addition, when you use any of our Services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Terms of Use by this reference.

These Terms of Use are effective as of February 1, 2021.

Your eligibility for use of the Site is contingent upon meeting the following conditions:

You are at least 18 years of age.

You use the Website and Services according to these Terms of Service and all applicable laws and regulations determined by the state and country of residence.

You provide complete and accurate registration information and maintain accurate registration information on the Website.

You agree and understand that the Website may, at any time, and without prior notice, revoke and/or cancel your access if you fail to meet these criteria or violate any portion of these Terms of Service.

Use of the Website

In connection with your use of our Website, you must act responsibly and exercise good judgment. Without limiting the foregoing, you will not:

Violate any local, state, provincial, national, or other law or regulation, or any order of a court.

Infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity, or contractual rights.

Interfere with or damage our Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology.

Use automated scripts to collect information or otherwise interact with the Services or the Website.

Enter into this agreement on behalf of another person or entity without consent or the legal capacity to make such agreements as a representative of an organization or entity.

Intellectual Property

All code, text, software, scripts, graphics, files, photos, images, logos, and materials contained on this Website, or within the Services, are the sole property of the Website.

Unauthorized use of any materials contained on this Website or within the Service may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or other regulations and statutes. If you believe that any of the materials infringe on any third party's rights, please contact the Website immediately at info@madelynashleycosmetics.com.

Third Party Websites

Our Website may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These websites may contain information or material that some people may find inappropriate or offensive.

These other websites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Website or party by us, or any warranty of any kind, either express or implied.

Disclaimer of Warranty and Limitation of Liability

The Website is provided "AS IS" and “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, its affiliates, suppliers, officers, directors, employees, and agents exclude and disclaim all representations and warranties, express or implied, related to this Website or in connection with the Services. You exclude the Website from all liability for damages related to or arising out of the use of the Website.

Changes to these Terms of Service

The Website retains the right to, at any time, modify or discontinue, any or all parts of the Website without notice.

This Terms of Use was created by termsusetemplate.com.

Additionally, the Website reserves the right, in its sole discretion, to modify these Terms of Service at any time, effective by posting new terms on the Website with the date of modification. You are responsible for reading and understanding the terms of this agreement prior to registering with or using the Service. Your use of the Website and/or Services after any such modification has been published constitutes your acceptance of the new terms as modified in these Terms of Service.

Governing Law

These Terms of Service and any dispute or claim arising out of, or related to them, shall be governed by, and construed in accordance with the laws of the State of Georgia without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Website shall be instituted exclusively in the State of Georgia.

Privacy Policy

This Privacy Policy describes how madelynashleycosmetics.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose: to provide customer support

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at info@madelynashleycosmetics.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@madelynashleycosmetics.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.


CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@madelynashleycosmetics.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at info@madelynashleycosmetics.com

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name - Function
_ab - Used in connection with access to admin.
_secure_session_id - Used in connection with navigation through a storefront.
cart - Used in connection with shopping cart.
cart_sig - Used in connection with checkout.
cart_ts - Used in connection with checkout.
checkout_token - Used in connection with checkout.
secret - Used in connection with checkout.
secure_customer_sig - Used in connection with customer login.
storefront_digest - Used in connection with customer login.
_shopify_u - Used to facilitate updating customer account information.

Reporting and Analytics

Name -Function
_tracking_consent - Tracking preferences.
_landing_page - Track landing pages
_orig_referrer - Track landing pages
_s - Shopify analytics.
_shopify_fs - Shopify analytics.
_shopify_s - Shopify analytics.
_shopify_sa_p - Shopify analytics relating to marketing & referrals.
_shopify_sa_t - Shopify analytics relating to marketing & referrals.
_shopify_y - Shopify analytics.
_y - Shopify analytics.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@madelynashleycosmetics.com.

Last updated: February 2, 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:: https://ico.org.uk/make-a-complaint/]